All industry sectors are now attentive to their business infrastructure and this is a real turning point. What delivers profit improvement is quality, cost and service, all operational issues.
In essence two drivers have led business to review operational capabilities.
Well informed, more demanding and selective, customers can compare supplier performance before they procure in all markets. If business cannot improve their operations to provide real service or value they will struggle.
Low cost suppliers to the market have ensured incumbents have eliminated obvious inefficiencies from their operations through outsourcing, restructuring or off-shoring. Significant performance improvement options remain but are challenging to achieve.